Terms of Service – Furliv

Last Updated: October 11, 2026

1. Overview

Welcome to Furliv. These Terms of Service govern your access to and use of our online store, website, and related services. By visiting our website or placing an order, you agree to comply with these terms and any applicable policies referenced here.

Throughout these Terms of Service, the words “we,” “us,” and “our” refer to Furliv. The terms “you” and “your” refer to anyone visiting our website, purchasing our products, or using our services.

Please read these terms carefully before using our website. If you do not agree with these terms, please discontinue using the website.

2. About Furliv

Furliv is an online store specializing in artificial flowers and decorative products designed to add beauty and charm to homes, offices, celebrations, and special occasions.

We aim to provide a convenient shopping experience through accessible customer support, free shipping, and a straightforward Cash on Delivery payment process.

3. Eligibility and Use of Our Website

By using the Furliv website, you confirm that you are legally permitted to enter into a purchase agreement under the laws applicable to you.

You agree not to use our website for unlawful purposes, attempt to interfere with its operation, submit false information, or engage in activities that could harm our business, customers, or services.

We reserve the right to take reasonable action against misuse of our website, subject to applicable law.

4. Products and Descriptions

At Furliv, we make reasonable efforts to display accurate product descriptions, photographs, colors, and other product information.

However, the appearance of artificial flowers may vary slightly depending on lighting, screen settings, materials, manufacturing variations, and photography. Images are provided to help customers understand the product and may not reproduce every detail exactly.

We encourage customers to read product descriptions and review available information carefully before placing an order.

5. Product Availability

Products offered by Furliv are subject to availability. We reserve the right to update product listings, change product details, discontinue products, or limit quantities when necessary.

If a product becomes unavailable after an order is placed, we will contact the customer regarding appropriate next steps, including cancellation and any applicable refund arrangements.

Nothing in this section limits any rights you may have under applicable consumer protection laws.

6. Orders and Order Acceptance

When you place an order through Furliv, you submit a request to purchase the selected products.

Please ensure that your name, delivery address, phone number, and other required information are accurate and complete.

We may contact you to confirm order details or clarify information necessary for delivery. An order may be delayed, declined, or canceled where reasonably necessary due to stock unavailability, incorrect information, suspected fraud, technical errors, or other legitimate circumstances, subject to applicable law.

If an order is canceled after payment has been collected, any required refund will be handled in accordance with our Return and Refund Policy and applicable law.

7. Pricing and Product Information

Furliv aims to display current and accurate product prices on its website. Prices and product availability may change without prior notice, but changes will not override applicable legal requirements or rights associated with an order already accepted.

If a material pricing or listing error affects an order, we may contact you to resolve the issue in accordance with applicable law.

Any applicable charges will be disclosed before you confirm your order.

8. Payment Terms

Furliv currently accepts Cash on Delivery (COD) only.

Under this payment method, you pay the applicable order amount when your order is delivered to your specified address.

We do not currently accept credit cards, debit cards, online prepaid payments, or digital wallets through our standard checkout process.

Please ensure that you are available to receive your delivery and have the correct payment amount ready. For further details, please review our Payment Policy.

9. Shipping and Delivery

Furliv provides free shipping on orders under our standard shipping service.

Our estimated delivery schedule is:

• Handling time: 1–2 business days.
• Transit time: 3–5 business days.
• Total estimated delivery time: 5–8 business days.

These timeframes are estimates and are not guaranteed delivery dates. Actual delivery may vary due to carrier delays, public holidays, weather, incorrect addresses, or circumstances beyond our reasonable control.

Customers are responsible for providing complete and accurate delivery details. Please contact us promptly if you discover an error in your shipping information.

For more information, please refer to our Shipping Policy.

10. Returns and Refunds

At Furliv, we offer a 14-business-day return period for eligible purchases, with free returns subject to our Return and Refund Policy.

Customers should contact our support team before returning an item to receive the appropriate instructions.

Approved refunds are processed within up to 3 business days, subject to the applicable refund procedure and any legal requirements.

Because we accept Cash on Delivery only, customers requesting an approved refund should contact our support team for instructions on the applicable refund arrangement.

Nothing in these terms excludes or restricts mandatory consumer rights under applicable law.

11. Order Cancellations

If you wish to cancel an order, contact Furliv as soon as possible.

We will review your request according to the order’s processing and dispatch status. Cancellation may not be possible once an order has been shipped.

Any statutory cancellation rights that apply to your purchase remain unaffected by this section.

12. Intellectual Property

Unless otherwise stated, the content of the Furliv website, including text, logos, graphics, website design, and other original materials, may be protected by intellectual property laws.

You may use our website for personal shopping purposes. You must not reproduce, distribute, modify, or commercially exploit protected website content without appropriate authorization, except where permitted by law.

13. Third-Party Services and Links

The Furliv website may use third-party services or contain links to external websites. These services may operate under their own terms and privacy policies.

We do not control all third-party websites or services and cannot guarantee their availability, accuracy, or practices. Your use of third-party services may be subject to additional terms provided by those parties.

14. Privacy and Personal Information

When you shop with Furliv, we may collect and process information necessary to manage orders, arrange delivery, respond to inquiries, maintain records, and operate our website.

Our collection and use of personal information are described in our Privacy Policy.

By using our website, you acknowledge that your information will be handled in accordance with that policy and applicable data protection laws.

15. Limitation of Liability

To the extent permitted by applicable law, Furliv will not be responsible for losses arising from events outside our reasonable control, including certain shipping disruptions, service interruptions, or third-party service failures.

Nothing in these Terms of Service excludes or limits liability that cannot legally be excluded or limited, including applicable consumer rights, mandatory legal remedies, or liability for matters that applicable law requires us to retain responsibility for.

16. Indemnification

To the extent permitted by applicable law, you agree not to misuse the Furliv website or violate these terms in a way that causes unlawful harm to our business or other parties.

Nothing in this section imposes obligations on consumers that cannot legally be imposed under applicable consumer protection laws.

17. Changes to These Terms

Furliv may update these Terms of Service from time to time to reflect changes in our business operations, website functionality, or legal obligations.

Updated terms will be published on this page with a revised “Last Updated” date. Changes will take effect as required by applicable law and will not remove rights that customers have already acquired under applicable law.

We encourage customers to review this page periodically.

18. Governing Law

These Terms of Service are subject to applicable laws and regulations. Any disputes will be handled by the competent courts or dispute-resolution bodies as required by applicable law.

Nothing in these terms is intended to deprive consumers of mandatory protections or jurisdictional rights available to them under applicable law.

19. Contact Information

If you have questions about these Terms of Service, an order, our products, or our store policies, please contact Furliv using the details below.

Trade Name: Furliv

Email: support@furliv.com

Phone Number: +55 7499968-8462

Business Address: R. Santa Luzia, n° 110 – Baixão de Sinesia, Irecê, BA 44900-000, Brazil

We appreciate your trust in Furliv and thank you for shopping with us. We look forward to helping you find beautiful artificial flowers and decorative products for your home and special occasions.