Privacy Policy – Furliv

Last Updated: October 11, 2026

1. Introduction

Welcome to Furliv. We value your privacy and are committed to protecting the personal information you share when visiting our website or purchasing our artificial flowers and decorative products.

This Privacy Policy explains how Furliv collects, uses, stores, and protects your personal information when you browse our online store, place an order, or contact our customer support team.

By using our website, you acknowledge that your personal information may be processed as described in this policy, subject to applicable privacy and data protection laws.

2. Information We Collect

When you visit or shop with Furliv, we may collect the following categories of information.

Personal Information

When you place an order or contact us, we may collect:

• Your name.
• Delivery and billing address, where applicable.
• Phone number.
• Email address.
• Order details and purchase history.
• Information you provide when contacting customer support.

Order Information

To process and deliver orders, Furliv may collect information about the products you purchase, order confirmation, delivery status, and return or refund requests.

Because Furliv accepts Cash on Delivery (COD) only, we use relevant order and contact information to arrange delivery and communicate with you about payment upon delivery.

Technical Information

When you browse our website, certain technical information may be collected automatically, including your IP address, browser type, device information, pages visited, and interactions with our website.

This information may be collected through Shopify and related technologies, including cookies, depending on your settings and applicable law.

3. How We Use Your Information

Furliv may use your personal information for the following purposes:

• To process, confirm, and fulfill your orders.
• To arrange shipping and delivery.
• To communicate about your purchases and delivery status.
• To manage eligible returns, refunds, and cancellations.
• To respond to customer questions and support requests.
• To maintain website security and prevent fraud or misuse.
• To improve our website, products, and shopping experience.
• To comply with applicable legal, tax, accounting, and regulatory obligations.
• To send promotional communications where permitted by law and, when required, with your consent.

Furliv uses personal information only for appropriate purposes and in accordance with applicable legal requirements.

4. Cash on Delivery and Order Processing

Furliv currently accepts Cash on Delivery as its only payment method. We use relevant customer and order details to confirm purchases, arrange delivery, and communicate payment information to the appropriate delivery service when necessary.

We do not require you to provide credit card or debit card details to pay for orders through our current Cash on Delivery process.

Please ensure that the information you provide when ordering is accurate so that your order can be processed efficiently.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage, and improve performance.

These technologies may be provided by Shopify or authorized third-party services.

You may be able to manage cookies through your browser settings or our cookie consent tools, where available. Disabling certain cookies may affect some website features.

Where required by applicable law, Furliv will request consent before using non-essential cookies or similar technologies.

6. Sharing Your Personal Information

Furliv does not sell your personal information in exchange for money. We may share relevant information with trusted parties when necessary to operate our business and fulfill your requests.

These parties may include:

• Shopify: Our e-commerce platform provider, which helps operate our online store.
• Shipping and Delivery Providers: To deliver your purchases and provide shipment updates.
• Technology and Service Providers: To support website hosting, security, communications, and customer service.
• Professional Advisers: Where necessary for legal, accounting, or business purposes.
• Authorities and Legal Parties: Where disclosure is required by law or necessary to protect legal rights and safety.

Information shared with service providers should be limited to what is reasonably necessary for their assigned purposes, subject to applicable law and contractual safeguards.

7. International Data Transfers

Some of our service providers, including Shopify and other technology partners, may process information in countries outside your country of residence.

When personal information is transferred internationally, Furliv will take steps required by applicable data protection laws to protect that information.

The privacy protections available may differ depending on the countries involved and the applicable legal requirements.

8. Data Retention

Furliv retains personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including order fulfillment, customer service, recordkeeping, dispute resolution, and legal compliance.

The appropriate retention period depends on the type of information and the applicable legal obligations.

When information is no longer required, we will take appropriate steps to delete it, anonymize it, or otherwise handle it in accordance with applicable law.

9. Data Security

At Furliv, we take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We encourage customers to use secure devices and protect their personal information when browsing online.

If a personal data incident occurs, we will respond in accordance with applicable legal requirements.

10. Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning your personal information, including the right to:

• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of information where legally permitted.
• Request information about how your personal information is used or shared.
• Object to or request restrictions on certain processing activities.
• Withdraw consent where processing is based on consent.
• Request a copy of certain information in a portable format where applicable.
• Lodge a complaint with the relevant data protection authority.

If you would like to exercise an applicable privacy right, contact Furliv using the details provided below. We may need to verify your identity before processing your request.

11. Children’s Privacy

The website operated by Furliv is intended for a general shopping audience and is not knowingly designed to collect personal information directly from children in violation of applicable law.

If you believe a child has provided personal information inappropriately, please contact us so we can review the situation and take appropriate action where required.

12. Third-Party Websites

Our website may contain links to third-party websites or services. These external websites operate under their own privacy policies and practices.

Furliv is not responsible for the privacy practices of websites that we do not control. We recommend reviewing the privacy policy of any third-party website you visit.

13. Marketing Communications

Furliv may send promotional emails or other marketing communications where permitted by applicable law.

You may unsubscribe from promotional emails by using the unsubscribe link provided in the message or by contacting us directly. Even if you opt out of marketing communications, we may still send essential messages about your orders, deliveries, returns, or other service-related matters.

14. Privacy Rights in Brazil

Furliv operates from an address in Brazil and recognizes that Brazil’s General Data Protection Law (LGPD) may apply to relevant personal data processing activities.

Where the LGPD applies, individuals may have rights such as confirmation of processing, access to personal data, correction, anonymization or deletion in certain circumstances, information about data sharing, and other rights provided by law.

To submit a privacy request or ask a question about your personal information, please contact us using the details in the Contact Us section. Requests will be handled according to applicable legal requirements.

15. Changes to This Privacy Policy

Furliv may update this Privacy Policy from time to time to reflect changes in our business practices, website technologies, service providers, or applicable legal requirements.

Any changes will be published on this page with a revised “Last Updated” date. We encourage you to review this page periodically to stay informed about our privacy practices.

16. Contact Us

If you have questions about this Privacy Policy, how your information is handled, or how to exercise your privacy rights, please contact Furliv.

Trade Name: Furliv

Email: support@furliv.com

Phone Number: +55 7499968-8462

Business Address: R. Santa Luzia, n° 110 – Baixão de Sinesia, Irecê, BA 44900-000, Brazil

We appreciate your trust in Furliv and are committed to handling your personal information responsibly while providing a convenient shopping experience.