Welcome to the Furliv FAQ page! We want your shopping experience to be simple, convenient, and enjoyable. Below, you will find answers to common questions about our artificial flowers, ordering process, shipping, payments, returns, and refunds.
1. What products does Furliv sell?
Furliv specializes in artificial flowers designed to add beauty, color, and elegance to your home, office, celebrations, and special occasions. Our floral decorations offer a convenient way to enjoy the appearance of flowers without regular watering or maintenance.
2. Does Furliv offer free shipping?
Yes! Furliv provides free shipping on orders. There are no shipping charges for eligible deliveries under our standard shipping service.
3. How long does delivery take?
At Furliv, our estimated delivery timeframe is 5–8 business days, including order handling and transit.
- Handling time: 1–2 business days.
- Transit time: 3–5 business days.
- Total estimated delivery time: 5–8 business days.
Please note that delivery times may vary because of holidays, carrier delays, or other circumstances beyond our control.
4. Which payment methods does Furliv accept?
Furliv currently accepts Cash on Delivery (COD) only. You can pay for your order when it arrives at your delivery address. We do not currently accept other payment methods.
5. What is Furliv’s return policy?
Furliv offers a 14-business-day return period. If you wish to return an item, please contact our customer support team within this period. Returns are subject to our applicable return policy and eligibility requirements.
6. Does Furliv offer free returns?
Yes, Furliv offers free returns for eligible orders within the 14-business-day return period, subject to our return policy. Please contact us before sending an item back so we can guide you through the process.
7. How long do refunds take?
Once your return and refund request has been approved, Furliv allows up to 3 business days for refund processing. The overall time required to complete a refund may vary depending on the circumstances of the return.
8. How can I request a return or refund?
To request a return or refund from Furliv, contact our support team with your order details and a brief explanation of your request. Our team will provide the next steps and explain any applicable requirements.
Email: support@furliv.com
9. How can I contact Furliv about my order?
If you have questions about an order, delivery, product, return, or refund, you can contact Furliv through the following channels:
- Email: support@furliv.com
- Phone: +55 7499968-8462
- Address: R. Santa Luzia, n° 110 – Baixão de Sinesia, Irecê, BA 44900-000, Brazil
Please include your order information when contacting us about an existing purchase.
10. Are artificial flowers suitable for home decoration?
Yes! Artificial flowers from Furliv can be used to decorate living rooms, bedrooms, dining tables, offices, shelves, and other indoor spaces. They are also suitable for many celebrations and special occasions. They provide a decorative floral look without the regular care required by fresh flowers.
11. Do artificial flowers require maintenance?
Artificial flowers generally require minimal maintenance. At Furliv, we recommend gently removing dust with a soft cloth or brush to help keep your floral decorations looking attractive. Always follow any specific care instructions provided with your product.
12. Can I change my delivery address after placing an order?
If you need to change your delivery address, contact Furliv as soon as possible. We will review your request, but changes may not be possible once your order has been processed or dispatched.
13. What should I do if my order arrives damaged or incorrect?
If your order arrives damaged or you receive an incorrect item, please contact Furliv promptly at support@furliv.com. Include your order details and clear photographs of the item, where possible, so our team can review the issue and assist you according to our applicable policy.
14. Can I cancel my order?
If you want to cancel an order, contact Furliv as soon as possible. Cancellation requests depend on the order’s processing and dispatch status, so we cannot guarantee cancellation once an order has been shipped.
15. How can I shop with confidence at Furliv?
At Furliv, we aim to provide a convenient shopping experience through free shipping, Cash on Delivery, a clear return process, and helpful customer support. We want you to feel confident when choosing artificial flowers for your home, office, or special occasions.
Contact Furliv
If your question has not been answered here, please reach out to us. We will be happy to assist you.
Trade Name: Furliv
Email: support@furliv.com
Phone: +55 7499968-8462
Address: R. Santa Luzia, n° 110 – Baixão de Sinesia, Irecê, BA 44900-000, Brazil
Thank you for choosing Furliv. We appreciate your trust and look forward to making your shopping experience pleasant and convenient.