Shipping Policy

1. Overview

Welcome to Furliv! We want to make shopping for artificial flowers and decorative products simple, convenient, and enjoyable. This Shipping Policy explains how we process, prepare, and deliver your orders.

At Furliv, we offer free shipping to provide customers with a convenient shopping experience. By placing an order through our website, you acknowledge the shipping information outlined in this policy, subject to your rights under applicable law.

2. Free Shipping

Furliv offers free shipping on orders through our standard shipping service. Customers do not pay additional standard shipping charges for eligible deliveries.

Any applicable charges or delivery restrictions will be communicated before an order is confirmed.

3. Order Processing and Handling Time

At Furliv, our estimated order handling time is 1–2 business days.

During this period, we prepare your order for shipment, verify the relevant order details, and arrange dispatch.

Please note that handling times may be affected by public holidays, unusually high order volumes, stock availability, or other unexpected circumstances.

Business days generally exclude weekends and public holidays, subject to the operating schedules of the relevant service providers.

4. Shipping and Transit Time

After your order has been processed and dispatched, the estimated transit time is 3–5 business days.

The time required for delivery may vary depending on your delivery location, carrier operations, weather conditions, public holidays, and other circumstances outside our reasonable control.

Furliv strives to prepare and dispatch orders promptly, but estimated delivery times are not guaranteed delivery dates.

5. Estimated Total Delivery Time

Our standard estimated delivery schedule is as follows:

• Order Handling: 1–2 business days.
• Transit Time: 3–5 business days.
• Total Estimated Delivery Time: 5–8 business days.

The total delivery estimate allows for order preparation and transit. Actual delivery times may vary depending on the circumstances of each shipment.

If your order has not arrived within the estimated delivery period, please contact Furliv for assistance.

6. Order Confirmation

After placing an order with Furliv, please ensure that your contact details and delivery address are correct.

We may contact you if additional information is required to process or deliver your order. Please provide accurate information and respond to any necessary delivery confirmation requests to help avoid delays.

7. Cash on Delivery

Furliv currently accepts Cash on Delivery (COD) only.

This means you pay for your order in cash when it arrives at your specified delivery address. Please ensure that you or an authorized recipient is available to receive the package and pay the amount displayed at checkout.

We do not currently accept credit cards, debit cards, digital wallets, or online prepaid payments through our standard checkout process.

8. Tracking Your Order

Once tracking information becomes available for your shipment, you may use the tracking details provided in your shipping confirmation to check delivery progress.

If you have a tracking number, you can visit our Order Tracking page or use the relevant carrier’s tracking service.

If you have not received tracking information or need help understanding your shipment status, contact Furliv at support@furliv.com.

Please note that tracking updates may take some time to appear after a shipment has been dispatched.

9. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing complete and accurate delivery information when placing an order with Furliv.

Incorrect or incomplete addresses may cause delivery delays, unsuccessful delivery attempts, or the return of a shipment.

If you discover an error in your address after placing an order, contact us as soon as possible. Address changes may not be possible once an order has been processed or dispatched.

10. Delayed or Unsuccessful Deliveries

Although Furliv aims to provide timely delivery, delays may occur because of carrier disruptions, severe weather, public holidays, incorrect addresses, or other unexpected circumstances.

If a delivery attempt is unsuccessful, the carrier may follow its own procedures for another attempt, collection, or return of the shipment.

If you experience a delivery problem, please contact our customer support team. We will review the available information and help you determine the appropriate next steps.

11. Lost, Damaged, or Incorrect Shipments

If your order from Furliv appears to be lost, arrives damaged, or contains an incorrect item, please contact us promptly.

Please provide your order number, a description of the issue, and photographs of any visible damage or incorrect items where possible.

Our team will review the matter and assist you in accordance with our applicable policies and consumer protection obligations.

12. Returns and Refunds

Furliv offers free returns for eligible purchases within our 14-business-day return period, subject to our Return and Refund Policy.

If your return and refund request is approved, please allow up to 3 business days for refund processing.

Since Furliv accepts Cash on Delivery only, customers should contact support@furliv.com for instructions regarding approved refund arrangements.

For complete details, please review our Return and Refund Policy.

13. Changes to This Shipping Policy

Furliv may update this Shipping Policy when necessary to reflect changes in our shipping procedures, delivery services, or legal requirements.

Any updates will be published on this page with a revised “Last Updated” date. We encourage customers to review this policy periodically.

14. Contact Information

If you have questions about shipping, delivery estimates, tracking information, or a delayed order, please contact Furliv using the details below.

Trade Name: Furliv

Email: support@furliv.com

Phone Number: +55 7499968-8462

Business Address: R. Santa Luzia, n° 110 – Baixão de Sinesia, Irecê, BA 44900-000, Brazil

Our team will be happy to assist you with your shipping-related questions and concerns.

Thank you for choosing Furliv. We appreciate your trust and look forward to delivering beautiful artificial flowers and decorative products to you.