Return & Refund Policy

1. Overview

At Furliv, we want you to feel confident when shopping for artificial flowers and decorative products. Your satisfaction is important to us, and we aim to make our return and refund process clear, fair, and convenient.

This Return and Refund Policy explains how to request a return, which conditions apply, and how refunds are handled for eligible purchases made through Furliv.

2. Return Period

Furliv offers a return period of 14 business days. If you are not satisfied with your purchase, please contact us within 14 business days of receiving your order to request a return.

To help us process your request, please provide your order number, the name of the product, and a brief explanation of why you would like to return it.

Return requests are subject to applicable consumer protection laws and the conditions described in this policy.

3. Free Returns

At Furliv, we offer free returns for eligible orders within the applicable return period.

Please contact our customer support team before returning an item. We will provide instructions on how to proceed with your return.

Customers should not send products to our business address without receiving return instructions, as a separate return destination or procedure may apply.

4. Return Eligibility

To help ensure a smooth return process, Furliv asks customers to return products in suitable condition.

Where applicable, the following conditions may be considered:

• The return request is submitted within the 14-business-day return period.
• The product is returned in its original condition, with its packaging and accessories where reasonably available.
• The product has not been damaged through misuse or improper handling.
• The customer provides the necessary order details to identify the purchase.

These conditions do not limit any mandatory return, cancellation, or refund rights you may have under applicable law, including rights relating to faulty, damaged, or incorrectly supplied products.

5. Damaged, Defective, or Incorrect Items

If your order from Furliv arrives damaged, defective, or different from the product you ordered, please contact us as soon as possible.

Please include:

• Your order number.
• A description of the issue.
• Clear photographs of the product and any visible damage, if available.

Our team will review your request and explain the appropriate next steps. Eligible issues will be handled in accordance with our policy and applicable consumer protection requirements.

6. Refund Policy

Once Furliv receives and reviews your return, we will notify you about the outcome of your refund request.

If your refund is approved, it will be processed according to the applicable refund procedure and legal requirements.

We aim to provide a transparent process so that customers understand the status of their requests.

7. Refund Processing Time

After a refund is approved, Furliv allows up to 3 business days for refund processing.

Please note that this timeframe refers to our processing period. Any additional time required for communication, verification, or other necessary arrangements may vary.

8. Cash on Delivery Refunds

Furliv currently accepts Cash on Delivery (COD) only. Since customers pay in cash when their orders arrive, refunds require an appropriate arrangement with our customer support team.

If you paid for an order using Cash on Delivery and your refund is approved, please contact us at support@furliv.com for instructions on how your refund will be arranged.

Please provide accurate contact information so we can communicate with you regarding your request.

9. How to Request a Return or Refund

To request a return or refund from Furliv, follow these steps:

1. Contact us at support@furliv.com within the applicable return period.
2. Include your order number and the product details.
3. Explain the reason for your return or refund request.
4. Attach photographs if the item is damaged, defective, or incorrect.
5. Wait for our team to review your request and provide further instructions.
6. Follow the return instructions provided by our customer support team.

Please do not send an item back before receiving the relevant instructions from Furliv.

10. Order Cancellations

If you wish to cancel an order, contact Furliv as soon as possible.

We will review your request based on the order’s processing and shipping status. Once an order has been dispatched, cancellation may no longer be possible, and you may need to follow the applicable return procedure.

Any mandatory cancellation rights under applicable law remain unaffected.

11. Non-Returnable Items

Some products may be excluded from voluntary returns where permitted by applicable law. Any such exclusions will be communicated clearly and will not override mandatory consumer rights.

If you are unsure whether your purchase qualifies for a return, please contact Furliv before sending the item back.

12. Changes to This Policy

Furliv may update this Return and Refund Policy when necessary to reflect changes in our business procedures or applicable legal requirements.

Any revisions will be published on this page with an updated revision date. We encourage customers to review this page periodically.

13. Contact Us

If you have questions about returns, refunds, damaged items, or order cancellations, please contact Furliv using the details below.

Trade Name: Furliv

Email: support@furliv.com

Phone Number: +55 7499968-8462

Business Address: R. Santa Luzia, n° 110 – Baixão de Sinesia, Irecê, BA 44900-000, Brazil

Our team will be happy to help you with your request.

Thank you for shopping with Furliv. We appreciate your trust and are committed to providing a helpful and transparent shopping experience.